Building an Advanced AI Chatbot for Technical Documentation: A Project Overview and Design Architecture
For consumers of advanced technical products, finding and understanding product documentation and learning about the systems can be a daunting task. With a wide range of products and complex engineering knowledge required, both our internal teams and customers often struggle to get the information they need. To address this challenge, we are developing an advanced AI chatbot designed to simplify access to documentation and provide quick answers to technical questions. This solution aims to enhance both internal efficiency and customer satisfaction. Over the past seven months, significant progress has been made, and as the AI architect, I am excited to share the results and insights gained from this project. ...